Hotels of the Future
HOTELS OF THE FUTURE Welcome to the Hotel of the Future The hospitality industry has always been about good service, meaning not only efficient service, but also service with a personal touch. Thus pleasant receptionists, door men, concierges and housekeepers are part of the necessary DNA of a hotel. But the hotel industry is evolving in line with the changing needs of modern travellers and advances in digital technology allow the industry to cater to the considerably different ‘desires’ of the modern traveller. Rising manpower costs, a shortage of people with good hotel skills, and a congenial personality may be one of the reasons for the trend towards hotels making greater use of digital technology, including the use of robots. But another reason for this digitalisation trend is that the younger generation of hotel customers are already very familiar with, as well as wholeheartedly embracing the digital environment, and they want the hotel of their choice to offer a more d...